Metmox SMC rich portfolio of service offerings span across the infrastructure lifecycle of Plan-Build-Run-Monitor and includes infra consulting, data center, end user computing and IT infrastructure operation management.
Server Management Center by METMOX are responsible for the operational monitoring of infrastructure and services. We identify, investigate, prioritize and escalate/resolve issues that could, or do, effect performance or availability. METMOX SMC operations make sure that service level agreements (SLAs) are met and manage incidents in a way that reduces downtime.
All Alerts/ incidents will be documented and provided to customer as a daily email. Weekly report will be prepared with additional details required by the customer such as ticket ageing categories. Monthly report will be provided showing the performance of the team, tickets handled, adding problems/ changed happened in customer environment. Performance metrics are shared on weekly and monthly basis through email consisting of Number, types & aging of the tickets, Upcoming priorities, risk/ issues, project progress, integration, planned activities.
METMOX has skilled professionals for performing Server Admin operations and provide timely recommendations and proactively work for having zero downtime and high availability of services offered to clients.
By monitoring more than a 1400 server health checks, we can spot and fix issues before customers even notice
10 Minutes or less!
Most critical tickets and service outages are handled within 10 minutes or less.
System Centre Operation Manager 2012 monitoring tool